Instructional Designer
E-Learning Developer
Resourceful and innovative Instructional Designer with extensive experience in e-learning and curriculum development for a wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired behavioral outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and subject matter experts.
SKILLS | SOFTWARE
- Instructional design
- E-Learning development
- Digital documentation
- Content writing
- LMS administration
- Articulate Storyline 360
- Articulate Rise
- Trivantis Lectora
- Adobe Captivate
- Techsmith Camtasia
- Adobe Photoshop
- Adobe Premiere
- Microsoft Office Suite
WORK HISTORY
Instructional Designer and eLearning Developer
June 2019 to Present
- Identify knowledge and resource gaps and develop training to satisfy these identified needs.
- Develop standardized templates for digital authoring tools including themes and content to accelerate production of course modules by up to 50 percent.
- Convert 650+ hours of instructor-led training to virtual delivery as a member of a cross-functional team.
- Reimagined and trained facilitators for 40+ hours of instructor-led, practical hands-on training to virtual instructor-led using multimedia, video, and VR / AR technologies.
- Create on-demand courses and on-the-job reference materials for mixed-experience
- Trained outside sales team of 20+ salespeople in effective best practices for virtual delivery
(Zoom, WebEx, and MS Teams). - Developed online prework and reinforcement modules for virtual delivery training.
- Consulted with subject-matter experts to develop a practical test prep based on Articulate Storyline for release to 4000+ cadet candidates to prepare them for initial acceptance testing.
Clients include: FM Global (Factory Mutual Insurance), Origami Risk, Moderna, Harbor Freight Tools, Eversource Energy, Axiom Learning Solutions, and Philadelphia Police Foundation
Senior Instructional Designer
April 2016 to June 2019
- Lead developer for all Retail, Technology, and Occupational Development e-learning courses.
- Created standardized content templates based on typical course needs.
- Researched and implemented new authoring technologies to extend department’s capabilities in development speed, QA process, and mobile deployment.
- Work with internal clients and Learning Advisors to take overall course design to practical completion.
- Aided Learning Management System team in troubleshooting content and reporting.
- Mentored Instructional Designers in content development, workflows, and design standards.
Sales Education Specialist/E-Learning Developer
July 2012 – April 2016
- Development of 34 product launch courses in Lectora and Articulate Storyline for global deployment.
- Created and maintained modular course development strategy and associated templates for the development of 18 primary courses, 38 variants, and over 450 translated versions.
- Prototyped authoring tool use in support of instructional design needs and refine development.
- Defined standards for course development, deployment, and life-cycle management of catalog of courses.
Senior Instructional Technologist
June 2011 – July 2012
- Provided front line training and support for students and faculty for UMass Online LMS (BlackBoard).
- Consulted and developed workflow/specialized training for use of supported e-learning development tools including Adobe Connect, Captivate, Articulate Studio, and Adobe Creative Suite.
- Developed technical documentation for departmental technologies including LMS, approved content authoring systems, and information capture systems.
- Tested and solved technical issues for vendor and non-approved authoring system content.
E-Learning Consultant
December 2009 – June 2011
- Trained developers in best practices for course and asset development including workflow and file management, asset development, and visual learning concepts.
- Administered and supported content authoring and SCORM compliance for Enterprise LMS (SAP LSO).
- Developed community resource site to be used for Community of Practice surrounding course development, tool use, and teaching concepts.
- Aided in authoring and asset development tool selection for standardization and use by developers.
Assistant Director, Technology – Global Master of Arts Program
July 2006 – December 2009
- Planned and developed courseware materials with a variety of multimedia authoring tools including Adobe Creative Suite, Captivate, Articulate Presenter, and Final Cut Pro.
- Developed and maintained student training and reference manual for the operation of all key program technology components.
- Managed a team of three to provide top-tier customer support to 100+ mid-career professionals.
- Managed budget of 300+k per year and cut operating overhead by 120k per annum in two years.
- Maintained LMS for 1000 users for 45 active courses and alumni communications.
- Introduced and maintained quality assurance program to ensure that all training and educational materials are of the highest quality.
Instructional Designer and eLearning Developer
June 2019 to Present
- Identify knowledge and resource gaps and develop training to satisfy these identified needs.
- Develop standardized templates for digital authoring tools including themes and content to accelerate production of course modules by up to 50 percent.
- Convert 650+ hours of instructor-led training to virtual delivery as a member of a cross-functional team.
- Reimagined and trained facilitators for 40+ hours of instructor-led, practical hands-on training to virtual instructor-led using multimedia, video, and VR / AR technologies.
- Create on-demand courses and on-the-job reference materials for mixed-experience
- Trained outside sales team of 20+ salespeople in effective best practices for virtual delivery
(Zoom, WebEx, and MS Teams). - Developed online prework and reinforcement modules for virtual delivery training.
- Consulted with subject-matter experts to develop a practical test prep based on Articulate Storyline for release to 4000+ cadet candidates to prepare them for initial acceptance testing.
Clients include: FM Global (Factory Mutual Insurance), Origami Risk, Moderna, Harbor Freight Tools, Eversource Energy, Axiom Learning Solutions, and Philadelphia Police Foundation
Senior Instructional Designer
April 2016 to June 2019
- Lead developer for all Retail, Technology, and Occupational Development e-learning courses.
- Created standardized content templates based on typical course needs.
- Researched and implemented new authoring technologies to extend department’s capabilities in development speed, QA process, and mobile deployment.
- Work with internal clients and Learning Advisors to take overall course design to practical completion.
- Aided Learning Management System team in troubleshooting content and reporting.
- Mentored Instructional Designers in content development, workflows, and design standards.
Sales Education Specialist/E-Learning Developer
July 2012 – April 2016
- Development of 34 product launch courses in Lectora and Articulate Storyline for global deployment.
- Created and maintained modular course development strategy and associated templates for the development of 18 primary courses, 38 variants, and over 450 translated versions.
- Prototyped authoring tool use in support of instructional design needs and refine development.
- Defined standards for course development, deployment, and life-cycle management of catalog of courses.
Senior Instructional Technologist
June 2011 – July 2012
- Provided front line training and support for students and faculty for UMass Online LMS (BlackBoard).
- Consulted and developed workflow/specialized training for use of supported e-learning development tools including Adobe Connect, Captivate, Articulate Studio, and Adobe Creative Suite.
- Developed technical documentation for departmental technologies including LMS, approved content authoring systems, and information capture systems.
- Tested and solved technical issues for vendor and non-approved authoring system content.
E-Learning Consultant
December 2009 – June 2011
- Trained developers in best practices for course and asset development including workflow and file management, asset development, and visual learning concepts.
- Administered and supported content authoring and SCORM compliance for Enterprise LMS (SAP LSO).
- Developed community resource site to be used for Community of Practice surrounding course development, tool use, and teaching concepts.
- Aided in authoring and asset development tool selection for standardization and use by developers.
Assistant Director, Technology – Global Master of Arts Program
July 2006 – December 2009
- Planned and developed courseware materials with a variety of multimedia authoring tools including Adobe Creative Suite, Captivate, Articulate Presenter, and Final Cut Pro.
- Developed and maintained student training and reference manual for the operation of all key program technology components.
- Managed a team of three to provide top-tier customer support to 100+ mid-career professionals.
- Managed budget of 300+k per year and cut operating overhead by 120k per annum in two years.
- Maintained LMS for 1000 users for 45 active courses and alumni communications.
- Introduced and maintained quality assurance program to ensure that all training and educational materials are of the highest quality.
RESUME
Download a copy of my resume in either Word or PDF format
PORTFOLIO
Some samples of my past work