Staples Rewards
Example of a course built from previously developed elements. This course was originally a video, but many of the parameters of the program had changed, so it was no longer viable. I took the video, cut the pieces that I could use and, in other places, took screen grabs, so that the resulting course I […]
Customer Development
Two courses, one for the store management team and one for managers overseeing the process, developed with a rapid development methodology to meet a new initiative spearheaded by the company CEO. The development of the courses was cross-department and cross-discipline. One team was pulling together all of the structure around the program and another was […]
Ship-to-Store
This training was for the deployment of Staples first in-store app for the associates’ hand-held devices. The app was still in development while this training was being developed, so all of the screenshots and interactions were made based off of renders of what the final product would look like from the developer. The training launched […]
Epson FastFoto FF-640
This course is an example of rapid development using a content template. The instructional design work was already completed with landing areas for the main selling features, target customer. and selling strategy. The main idea behind this was to highlight an underselling or priority product by developing a course that could be released in a […]
Bose QuietComfort 35 Wireless Headphones
PROBLEM: Non-developers/Subject matters experts were forced into ID roles, trainings were inconsistent or cookie cutter SOLUTION: I created a content template training left landing pages for each of these objective, but allowed the developer the freedom to fill those pages with unique information. This is an example of my content template training. At Bose, there […]
Labor Management and Planning
An example of a complete course. It contains an overview course and then specifics and more detailed instruction for particular parts of the overview. A job aid was developed as part of the program. It reuses and reinforces the main points of the training courses and outlines the process for easy reference. All of the […]
Solution Builder
The Solution Builder training was developed to foster the use of an internal order capture and progress tool. Employees had access to the tool for about a year previous to the training, however, there was only about 50% adoption. The course took an “at-the-elbow” approach where context was added at each step and each function […]